When will I receive the shoes I ordered?
- Orders are produced and handed over to the shipping carrier within 7–9 business days, and they reach you within 1–2 business days after shipment. During peak periods, this process may take up to 15 days.

When will I receive the leggings I ordered?

- They will reach you via the shipping carrier within 1–2 business days.

Can I return or exchange the leggings I ordered?

- Unfortunately, returns and exchanges are not accepted for leggings as they are considered hygiene products. If you consult the size chart before placing your order, you should not encounter any sizing issues.

Which shipping companies do you work with?

- Yurtiçi Kargo and MNG Kargo.

Can I track the status of my order?

- You can check your order status in the "ORDER TRACKING" section at the bottom of our website.

Why do my shoes develop an odor?

- With leather-lined shoes that are not allowed to rest after use, sweat and subsequent odor can occur because oils from the skin clog the leather's pores. In shoes with synthetic leather or textile linings, the lack of airflow around the foot during use can also lead to sweating and odor. In such cases, it is recommended to wear the shoes every other day, allowing 24 hours for any absorbed sweat to evaporate. For more details, please carefully review the information in the user manual.

I have wide feet; how should I choose the right shoes? -We offer a "wide" fit option for all the models you like; after selecting a shoe, you will see options for size and fit. By choosing the "wide" fit option, you can purchase the shoe that suits you best.

I have narrow feet; how should I choose my shoes?
-We offer a "narrow" fit option for all the models you like; after selecting a shoe, you will see options for size and fit. By choosing the "narrow" fit option, you can purchase the shoe that suits you best.